This post was prompted by a webinar I gave on behalf of Citrix/GoToWebinar on 6^th July 2011 and originally posted as a guest post on the Learning Pool blog. I’ve made a few changes to it here. Read more →

For training to be effective, managers need to be actively involved in the process. Some years ago, Mary Broad and her colleagues found that of all the actions and activities taking place before, during and after a formal training intervention, the manager’s input before and after training constituted two of the three most important factors influencing improved performance. The third factor was the trainer’s actions before the event, which also involves close coordination with managers. Read more →