The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Read more →

Beth Kanter shares her presentation on Mapping metrics to strategy (with slide show) focused on non-profits using social media:

The session will share an overview of why the sequence listen, learn, andadapt is critical to implementing a successful social media strategy. We’ll take a look at how to use both qualitative and hard data points to refine and adapt your strategy as well as the role of continuous listening and learning through implementation of pilots. We’ll examine what can and can’t be quantified as well as various metrics and analytics tools. Read more →

At the Learning Technologies conference in London yesterday, a member of the audience inquired about metrics. The reply was “ROI.” It never ceases to amaze me how many people assess the cost and benefit of projects with accounting approaches developed in Venice in five hundred years ago. Read more →

This question came up in an online seminar this morning. “How can I demonstrate the value of Informal Learning?”

First of all, understand that you’re not buying informal learning. It’s already going on in your organization. In fact, three-quarters of the learning on and about how to do one’s job is informal. Read more →