So you’re now a social business?

You are engaging with social media for marketing and customer support. You have also put in place a social intranet, with activity streams for sharing information, collaboration tools for work teams and document management systems that include social tags and easy sharing. Now the hard work begins. However, this usually occurs just after the software vendors have provided the initial training and you are now on your own as an organization. You’re ready to be a social business; everyone is connected, but few know what to do. Read more →

Businesses talk about adapting to change quickly, but they don’t take advantage of it. When a practice is not producing results, it’s time to unlearn it. Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons: Read more →

There have been millions of words written and spoken about ‘informal’ and social learning over the past few years.

On April 27, 2011, Clark Quinn and I kicked off a meeting of the Chief Learning Officer Executive Network at Symantec in Mountain View. The Executive Networks people took notes; here are the main points from my presentation. Read more →

Higher ground

I don’t talk much about training or learning these days.

Just because you train people doesn’t mean they learn.

Learning is higher ground than training, but learning is not enough to make sure the job gets done. Read more →

No one has time. Life on earth is faster, faster, faster. We are inundated with information, showered with technological innovation, and pestered by multiple media 24/7. Business is a blur. Life is uncertain. People are stressed. Work is hell. It’s time to do something about this new way of life. Read more →