Ten days ago I flew to Switzerland for a mountaintop retreat with twenty thought leaders from around the world to ponder better ways to manage organizations.

On the flight over, I watched the film Inside Job, a documentary about the shenanigans that led to the financial meltdown fueled by the subprime mortgage bubble. The movie’s incendiary. There are lots of bad apples out there: self-serving financial engineers, ratings agencies, regulators, bankers, and more. Guilty, guilty, guilty.

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This is a copy of an article I’ve written for a Wiley newsletter to promote my mlearning book. 

The indicators are clear: the world is going mobile.  Mobile subscriptions in the developed world are flattening out, not from lack of interest, but from saturation.  People are accessing the internet more from mobile devices than desktops, and some people only access the internet via mobile!  And when a small company like Google says that they’re designing for mobile first and the desktop is an afterthought, it is safe to say mobile is on the move. Read more →

There have been millions of words written and spoken about ‘informal’ and social learning over the past few years.

Grappling with blazing-fast change requires a new vocabulary. Here are a few phrases from a CLO survival guide that you may find useful. This is an excerpt from The Working Smarter Fieldbook 2011 edition by Jay Cross, Jane Hart, Harold Jarche, Charles Jennings and Clark Quinn. Read more →

Two weeks ago I ran a webinar under this title for Citrix.

At the start I posed the question “when you think about one great learning experience you’ve had, can you remember where it occurred? Was it in a classroom or workshop, or did it occur while you were completing the task?” Read more →

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Read more →

Higher ground

I don’t talk much about training or learning these days.

Just because you train people doesn’t mean they learn.

Learning is higher ground than training, but learning is not enough to make sure the job gets done. Read more →

After a pleasant six hour journey north to Berlin I was quite tired on arrival, and the last thing I needed was to be reminded that without a valid passport I’d be sleeping on the streets – ahh! Yes, I’d forgotten to bring my UK Passport. Hoping that a credit card, a driving license and insurance card would suffice as identity, was, unfortunately a waste of time, it wouldn’t. Read more →

More Human Than Human

CLO magazine, June 2009
Column on Effectiveness, by Jay Cross

The future is people, not technology Read more →