Jay Cross

CEO & Chief Unlearning Officer

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  • Berlin, here I come (0) Jay CrossI’m packing my bags for OnLine Educa Berlin. This is the event’s 20th birthday. It will be my tenth. Or maybe my eleventh.  Every year, ONLINE EDUCA BERLIN attracts over 2000 participants from 100 countries worldwide, making it the most … Continue reading →

  • Top Ten Articles on Working Smarter (0) Jay CrossTen important posts on working smarter. Our algorithms highlighted them as the most popular this year. Find the most important articles daily at http://workingsmarterdaily.com. DAWN OF LEARNING MAY 16, 2014 What is stopping companies from measuring learning: Skillsets, datasets, toolsets or … Continue reading →
  • Goldy Oldy, the Ladder of Inference. (0) Jay Cross  #ITASHARE   #JAYCROSS
  • Find out what’s going on beyond your borders (0) Jay Cross        If you want to learn what’s going on in learning and development worldwide, join me in Berlin this December for Online Educa. You’ll connect with colleagues from a hundred countries! This is the 20th anniversary of … Continue reading →
  • Tyramine Diet (0) Jay CrossAh, the joys of modern medicine. I’ve begun taking a drug that requires me to restrict my diet severely. I’m not allowed to eat aged cheese, sausage, draft beer, sourdough bread, or anything else that contains significant amounts of tyramine, an amino … Continue reading →
  • Science of Happiness MOOC (0) Jay CrossAlong with 100,000 other people, I’ve enrolled in a free MOOC on The Science of Happiness. UC Berkeley’s Greater Good Science Center, is producing the course. It’s being administered on the EdX platform.  Week 1: Introduction to the Science of HappinessWill … Continue reading →
  • “It was the happiest day of my life!” (0) Jay CrossSo said John G. Sperling of the day his brutish father died. Until age 15, John was dirt poor, sickly, severely dyslexic, and frequently beaten. He rose to become the most successful education entrepreneur in history. I worked for John in the mid-seventies, before … Continue reading →
  • Contest: L&D’s greatest hits (0) Jay CrossI’ve shown Father Guido Sarducci’s Five Minute University skit fifty times and it still cracks me up. It’s a classic. Internet Time Group (that’s me) curates a collection of classic videos, books, and other writings. These are things I like … Continue reading →
  • Return on Intangibles (0) Jay CrossThis article appears in the October 2013 issue of Chief Learning Officer. Understanding learning’s value depends on measuring what can’t be touched.  In his marvelous book Intellectual Capital, Tom Stewart asked, “What’s new? Simply this: Because knowledge has become the … Continue reading →
  • 50 suggestions for implementing 70-20-10 (0) Jay CrossThings should be as simple as possible, but no simpler. implementing 70-20-10 is not simple. Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Today the series is complete. Here’s what you’ll find: Post 1   Post 2   Post 3   Post 4   Post 5 Post 1 People learn their jobs by ...
  • Business+MOOCs: the Hangout recording (0) Jay Cross#itashare
    related posts:VideoHappiness resourcesStorytestLearning by doing

  • Can your team’s marriage be saved? (0) Jay CrossCan This Marriage Be Saved? by Jay Cross Return to: http://clomedia.com/views/articles/can-this-marriage-be-saved/   The National Institute of Mental Health spent millions of your tax dollars to build John and Julie Gottman a Love Lab. At the lab, personnel observed thousands of couples. They shot video, monitored heart rates, jitteriness and skin conductivity. They amassed recordings of ...
  • How to shorten time-to-proficiency (0) Jay CrossMore than ten years ago I read The Knowledge Creating Company.   If I may summarize 400 pages from a vague memory, the gist was that I acquire tacit knowledge experientially, say baking a brioche. When I’ve mastered the baking, I explain how I did it, thus making the knowledge explicit. The explicit knowledge is ...
  • 50 suggestions for implementing 70-20-10 (0) Jay Cross50 suggestions for implementing 70-20-10 part 1 of 5 People learn their jobs by doing their jobs. Effective managers make stretch assignments and coach their team members. Experience is the teacher, and managers shape those experiences. These posts offer guidance to managers who want to make learning from experience and conversation more effective. Replacing today’s

    related ...

  • The New Leadership, Free Stoos Event (0) Jay CrossOne year ago, twenty management thinkers and agile software gurus met on a mountain top in Stoos, Switzerland, to assess and find alternatives to obsolete leadership practices. We concluded with this communiqué: Reflecting on leadership in organizations today, we find ourselves in a bit of a mess. We see reliance on linear, mechanistic thinking, companies focusing

    related ...

  • Internet Time Blog 2013-01-11 02:01:56 (0) Jay CrossPBS report on MOOCs with Spencer Michaels. 11 minutes. Coursea, Udacity, edX, Kahn Academy. Balanced report. Where are the peers? Meeting on their own in a local bar. The reporter says getting colleges to accept online learning for credit is a big problem. I disagree. Once employers and regulators accept online portfolios of learning experiences, ...
  • Happiness is yours for the taking (0) Jay Cross  Thirty years ago my boss gave me an assignment I’ll never forget. “I’ve rented a Santa Claus costume for tonight’s Christmas party,” he said. “Great!” I replied. “And you are going to wear it,” he told me. That evening I changed into the red suit and beard in the parking lot San Francisco’s Pier ...
  • Don’t you see it? (0) Jay CrossNow You See It: How Technology and Brain Science Will Transform Schools and Business for the 21st Century by Cathy N. Davison, a polymath professor at Duke. 2011. 292 pages. $11.68 (paperback) on Amazon. Her blog.           I finished reading Cathy Davidson’s Now You See It yesterday afternoon. It is brilliant.

    related ...

  • Formula for happiness (0) Jay CrossI spent Monday and Tuesday getting inspired at the Future of Talent Retreat. This is my eighth year in row. Every returning alumnus said they inevitably depart with new ways of looking at the world. Kevin Wheeler pulls insights out of the group that we didn’t know were there. Yes, I am biased but it’s not because ...
  • The terminology of happiness and positive psychology (0) Jay CrossHappiness. The English language lacks words for describing two entirely different states of happiness. FPsychologists call the transient, short-term happiness that brings a smile to your face “Hedonic happiness.” Long-term contentment and satisfaction with life is another thing entirely; Aristotle called it Eudaimonic happiness. Ironically, these two happinesses are not directly related; lots of smiles
  • Your social wishlist (0) Jay CrossHow will you take advantage of your in-house social network? Use networks to create services and share collective intelligence Your company will install an in-house social network. The only question is how soon. Wise Chief Learning Officers are thinking about how social networks will augment learning & development. Imagine that a Senior Executive in your company
  • The Coherent Organization (0) Jay CrossCo·her·ent  (k-hîrnt, -hr-) means 1. Sticking together; cohering. 2. Marked by an orderly, logical, and aesthetically consistent relation of parts: a coherent essay. 3. Physics Of, relating to, or having waves with similar direction, amplitude, and phase that are capable of exhibiting interference. (The American Heritage Dictionary) This post continues an ongoing conversation about The Coherent Organization. While I’ll focus on
  • The Happy Bottom Line (0) Jay CrossCLO, October 2012 “When I was 5 years old my mother always told me that happiness was the key to life. When I went to school, they asked me what I wanted to be when I grew up. I wrote down ‘happy.’ They told me I didn’t understand the assignment, and I told them they ...
  • How to Replace Top-Down Training with Collaborative Learning (4) (0) Jay CrossFourth post in a series. In case you missed them, here are the first, second, and third posts. Is your organization ready? How ready are you to tackle Big L Learning? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization? You can take this survey online. We’ll report the aggregate results in a couple ...
  • Clear up the cloudiness about cloud computing (0) Jay CrossCloud computing. Some people think their credit card information and Amazon preferences are stored a mile overhead in a cumulus cloud. It’s not that mysterious. Just think of the cloud as a humongous computer that is connected to endless warehouses of rack-mounted servers spread around the globe. Is it safe? Like walking across the street ...
  • Where to draw the line on plagiarism? (6) Jay CrossEven as original a thinker as Isaac Newton acknowledged, “If I have seen a little further, it is by standing on the shoulders of Giants.” Ironically, Newton borrowed that phrase from 12th century theologian John of Salisbury who wrote, in 1159: “We are like dwarfs sitting on the shoulders of giants. We see more, and things that are ...
  • How to Replace Top-Down Training with Collaborative Learning (3) (0) Jay CrossThird post in a series. In case you missed it, here are the first and second. INFRASTRUCTURE Technological infrastructure for social learning Work and learning are converging, and as this change happens, the infrastructure of the old corporate learning must go – things like traditional one-size-fit-all in-person training seminars. In its place enters social and informal learning ...
  • Isn’t this how organizational learning cultures progress? (0) Jay CrossJane Hart’s post yesterday on The differences between learning in an e-business and learning in a social business got me thinking about the evolution of learning culture in organizations. It’s all to0 easy to mistakenly think of formal learning as the antiquated, primitive way of doing things, something an organization shucks off as it becomes enlightened ...
  • How to Replace Top-down Training with Collaborative Learning (2) (0) Jay CrossSecond post in a series. In case you missed it, here’s the first. PEOPLE Who’s going to be involved? Every Kind of Employee – Temps Included In the Hierarchical organization, employees were the only people who received corporate training. Aside from compliance training and new product introductions, most training focused on novices – either newhires ...
  • Informal Learning for people in a hurry (0) Jay CrossNeed to get your arms around the essence of informal learning in business in a hurry? Try these ten: The Informal Learning Poster. Zoom for detail. What’s informal learning? (in under 3 minutes) Informal learning in a nutshell Bringing Informal Learning Up To Date Realtime learning in realtime business The New Workplace Controversy over Informal Learning Change ...
  • Courses are dead. Just foolin’ (0) Jay CrossSeveral people have asked me not to denigrate formal learning in the workplace, the 10 of the 70:20:10 model. Indeed. Formal learning has its place. It’s apt for bringing people up to speed in a new discipline or topic. Formal learning accelerates exposure to the landscape, the rules of thumb, the frameworks and specialized vocabulary, ...
  • The Geography of Bliss and recent findings on well-being (0) Jay CrossThe Geography of Bliss by Eric Weiner. Author Eric Weiner visits the happiest country (Switzerland!), the most bummed out (Moldova), the wealthiest (Qatar), and others, using wherever he is to reflect on happiness and the locals. There are some good basic points about happiness and culture, but Weiner expends too many words laughing at his own ...
  • How to replace top-down training with collaborative learning (1) (0) Jay CrossThe Twenty-First Century Corporation Businesses around the world are transforming into extended enterprise networks but their training departments are stuck in the previous century. In the pursuit of trying to fix what’s broken, let’s imagine what ideal corporate learning would look like if we could start over from scratch. In the 1800s and 1900s, successful companies ...
  • Branch? (0) Jay CrossCurious video. I’m a raving fan of conversation. “Conversations are the stem cells of learning.” The video makes conversation very attractive, but it doesn’t tell me how Branch is going to make it better. This reminds me of the Doonesbury cartoon where Mike Doonesbury has created an ad for a new bicycle that shows a ...
  • Well-being and corporate learning (0) Jay CrossMy presentation on Well-being and Corporate Learning to the Learning and Skills Group. Happy employees are 31% more productive on the job and make 37% more sales. They are 200% more creative than their sad peers. Happiness is but one aspect of well being. Researchers have correlated well being with academic performance. Join Jay to ...
  • Hypercard 25th Anniversary Celebration (0) Jay CrossTwenty-five years ago Apple released a visionary product, Hypercard. Bill Atkinson designed the app to free people to create their own programs without the rigors of programming. Hypercard invited anyone to create “stacks” of linked cards that could display text, play sound, and show video. Hypercard was sort of like an internet browser for your ...
  • The game of course (0) Jay CrossThe largest obstacle holding L&D professionals back from taking advantage of network technologies, distributed networks, social connections, peer interaction, and informal learning may be their bedrock belief that learning = courses. What’s a course? Where did courses come from? The word course derives from twelfth-century French for running or moving forward. Over time, it morphed into ...
  • Curation, education, and Robin Good (0) Jay CrossIt’s Saturday night. I have Ramblin’ Jack Eliot on the stereo in the studio here at Internet Time Lab. I figured I’d surf the net on my new computer, a simple iMac 23 incher I plan to use as my main writing machine. For $60, I picked up a Logitech wireless solar-powered keyboard to go ...
  • EPIC 2020 Future of Education (0) Jay Cross2011, Badges as credentials, 160,000 students in a MOOC, peer-ratings = students teaching students, Udacity charges 20% finder’s fees for grads, MITx, TEDed, free, student loan overhang, tuition going up …. free content, pay only for assessment, transferable credits based on ability, Apple buys Amazon, iTunesU becomes the ed app platform, preference matching, Google buys ...
  • Monterey Car Week (0) Jay CrossThings are busy this coming week at Internet Time Lab, but we do have our priorities. The coming week is car week in Monterey. We’re going to motor down to Monterey on Monday, stay at the Del Monte Hyatt, and ogle the cars on Carmel’s Ocean Avenue on Tuesday. Last year knocked my sox off. ...
  • Reflection versus being in the now (0) Jay CrossDaniel Kahneman speaking at University of Michigan winter 2010 Commencement. People in California think they are happier than people in Ohio. People in Ohio think people in California are happier, too. Just think of the climate. Actually, Californians are no more happy than Ohioans. The “Focusing Illusion” tricks us into thinking this way. Nothing in ...
  • Well-Being (1) Jay CrossMy calling is to help people improve their performance on the job and satisfaction in life. For the better part of forty years, my work has focused on adult learning. I’ve strived to make learning at work more effective, relevant, enjoyable, and cost-effective. Today I am shifting direction. My new muse is well-being. Well-Being is the umbrella term for ...
  • Learning by debating (0) Jay CrossJesse Segers at the Antwerp Management School wrote about The problem with the 70:20:10 rule in leadership development yesterday. Charles Jennings responded, Jesse responded to Charles, and I could not help but join the fray, writing: Jesse, we see things differently. It may be that we’re coming from different places — you’re an academic and ...
  • The Other 90% of Learning (0) Jay CrossServing enterprise customers (This appears in the August 2012 CLO magazine. They changed the title on me.) Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. The shorthand label for ...
  • Survey on Extreme or Informal Learning (0) Jay CrossFrom my pal Curt Bonk at Indiana University: My research team and I from the Instructional Systems Technology Department at Indiana University are conducting a study titled, “Collecting Stories of Extreme or Informal Learning.” This study explores how people learn (and teach) with technology in unique and nontraditional ways. One strand of this research is ...
  • Most popular posts about Working Smarter for July 2012 (0) Jay CrossJuly, 2012 GEORGE SIEMENS JULY 25, 2012 MOOCs are really a platform We can officially declare massive open online courses (MOOCs) as the higher education buzzword for 2012. MOOCs are a platform. MORE >> DAVID WEINBERGER JULY 8, 2012 Louis C.K. and the Decent Net, or How Louis won the Internet ( This is the lead ...
  • udemy Course with Marissa Mayer (0) Jay CrossIn this week’s ExtraCurricular, you’ll learn how to cultivate great ideas from new Yahoo! CEO Marissa Mayer, win $1,000 for your best design, and learn how a student just like you is succeeding with what she learned on Udemy. Learn How to Cultivate Great Ideas with Marissa Mayer New Yahoo! CEO Marissa Mayer is an ideas expert. During her 13 ...
  • Organize for complexity: make work work again (0) Jay CrossEarly this morning I was reflecting on how different today’s world is from the world I grew up in. You see, I was born during World War II. Complexity had not been discovered. Computers had not been invented. Frederick Taylor was revered. It was a tidier world. Everything was logical. A simpler time. Thirty years ...
  • Free book on business & learning (0) Jay CrossDownload your copy here: Learning is Business 27 pages.  
  • Google course finale — a certificate! (0) Jay CrossThis just received from Google…. Congratulations! Here is the certificate you earned through your participation in Power Searching with Google. Below are your assessment scores. Mid-class assessment score:  90% Post-class assessment score:  74% You can print out the attached certificate and hang it on your wall.  We hope you enjoyed the class! Cheers, Power Searching ...
  • Review my new informal learning book for free (0) Jay Cross140 pages. Fresh as of today.
    Update: 25 reviewers signed up so I’m closing this up for now.

  • Musing on Google’s Power Searching Course and marketing (0) Jay CrossToday I completed Google’s Power Searching Course. Do I know any more about search than I did ten days ago? Yes. Capitalization makes no difference but word order does. You can narrow a search by date. Google Earth has a lot more detail than I remember from previous visits. Also, I learned dozens of other ...
  • Don’t underestimate the knowledge of a motivated group (0) Jay CrossIn this 90-second excerpt from his TED talk on new experiments in self-teaching, Sugata Mitra describes how children in a remote village taught themselves bio-engineering using the net. Amazing! Imagine what adult learners could do if we encourage them and let them learn with one another. Education is a self-organizing system and learning an emergent ...
  • Why Corporate Training is Broken And How to Fix It (0) Jay CrossWhy Corporate Training is Broken And How to Fix It Executive Summary 3 Where Corporate Learning Came From 3 Corporate Learning Today 5 Training is not the same as learning 6 Corporate Training Is Broken 7 Senior managers are dissatisfied 7 Chief Learning Officers know training is not working 7 Managers feel training has scant ...
  • Push and Pull, Formal and Informal (0) Jay Cross       
  • Stoos Stampede Phoenix (0) Jay CrossChandler, Arizona Fourteen of us spent Friday evening and all day Saturday exploring how to create better organizations.   Group Synthesis A collective movement focused on humanity at work (and elsewhere). Systemic problems require radical change. Experiments with gift/grant economy & integrative power (Love!) Purpose beyond self as a condition of self organizing Sense of ...
  • Customer Learning, a largely unexploited marketing strategy (0) Jay CrossGoogle’s course on power searching is a brilliant marketing move. As retailer Sy Syms used to say, “The best customer is an educated customer.” Google is teaching people to use more of its services. Simultaneously, Google is building customer loyalty. Co-learning builds trust. As other companies realize the potential of learning as a marketing tool, ...
  • Power Searching with Google (0) Jay CrossSearch is like driving a car. Most people think they’re in the top 10% of performers. Google just opened enrollment for an online course, Power Searching with Google. I signed up for several reasons: I’m insanely curious and search the web many times a day. Becoming a better searcher will save me time. Customer learning ...
  • What does an investment in learning earn? (0) Jay CrossEvery company has more potential investments than money. Good odds are not enough; the company has to choose the best bets and defer the rest. Investments in learning often receive short shrift because measuring intangibles is fuzzy and CFOs have few rules of thumb about investing in people. (On the balance sheet, people with know-how ...
  • Secret sauce of experiential learning (0) Jay CrossJay Cross experiential informal learning workshop
  • Trust me on this (0) Jay CrossThe only way to make a man trustworthy is to trust him. Henry Stimson It all boils down to trust I’m more prone to promote informal learning than your average business manager because I think most workers are trustworthy at heart. In my experience, when I set high expectations, workers live up to them. Conversely, ...
  • Listen to the first ten minutes of Internet Time (0) Jay CrossListen to Chapter 1.
    A major in the Army recorded this for me. He has a great voice. He recently sang the National Anthem and God Bless America at Fenway Park in Boston for Patriot’s Day. If you’re looking for a good voice for a project,…

  • The Coherent Organization (0) Jay CrossAt the Internet Time Alliance, we’re big fans of narrating our work. We encourage clients to get their people to narrate their work, through blogs or other sharing media, for a number of reasons.

    If you are a blogger, you know how blogging makes you reflect on your experience and draw conclusions. What’s more, if you ...

  • Well being and corporate learning (0) Jay CrossSomething light for the holiday. Happy Fourth! Last week I spoke on, well being, and the bottom line for the Learning and Skills Group. The gist: Happy employees are 31% more productive on the job and make 37% more sales. They are 200% more creative than their sad peers. Happiness is but one aspect of ...
  • Oxford Debate on Informal Learning (0) Jay Cross  A couple of years ago, several of us traveled to Oxford to debate whether Informal Learning was style or substance. Substance won out 5:1. Here’s a brief excerpt of my position.   Related: The debate over informal learning eLearn Magazine: The Oxford Union Debate on Informal Learning, Style or Substance?
  • What’s missing from the informal learning discussion (0) Jay CrossAt mLearnCon, I chatted with Float’s Jeff Tillett for a few minutes about why people should be interested in my experiential learning workshop.
    You can hear the entire conversation on the Float Learning Blog. Jeff and I chat about mLearning, Tin…

  • Experiential Informal Learning. Open for enrollment. (0) Jay CrossIf you want to join me, better hurry up. There are only nine seats on this bus.
    More skinny about the experiential workshop at the Informal Learning Center.

  • Top 50 articles on Working Smarter (0) Jay CrossCuration saves your bacon.
    If you haven’t had time to keep up with what’s going on in learning, design, social business, and intellectual capital this year, here’s a reprieve:the top 50 articles from the last six months. (Today’s round-up is here.)

    January 1 – June 30, 2012
     

    DOC SEARLS
    MAY 23, 2012

    After Facebook fails
    Making the rounds is The Facebook ...

  • A ridiculously long post on Informal Learning (1) Jay Cross
    Here’s my attempt at breaking the Guinness World Record for longest blog post. (2809 words). Don’t eat it all in one bite.
    I’m preparing to lead an experiential workshop for change agents covering all aspect of informal learning. I figured it would be wise to revisit my recent writing on the topic. Here goes….

    Informal Learning ...

  • To optimize your learning, optimize your networks (0) Jay CrossThe Internet Time Alliance has been brainstorming models of learning networks. Harold recently posted this model:

    Workers collaborate in Project Teams to get the job done. People cooperate in External Networks to meet a shared goal. Communities in the middle do a bit of both. Harold’s post on collaboration and cooperation generated a lot of discussion.

    I ...

  • The experiential informal learning workshop (0) Jay CrossFirst come, first served.
    Workshop announcement and pre-registration are here.

  • The Dawn of Collaborative Learning (0) Jay Cross  Technical Note Experimentation. This is an excerpt from a YouTube recording of a broadcast Google+ Hangout. Editing G+ On Air video is not intuitive. Here’s the code I used to start 282 seconds in and end 837 seconds from the beginning: <iframe width=”640″ height=”360″ src=”http://www.youtube.com/embed/q9w86xEG4VQ?version=3&start=282&end=837″ frameborder=”0″ allowfullscreen></iframe> (I had to append the “?version=3&start=282&end=837″ part.) ...
  • Flipping Corporate Learning (0) Jay CrossFlipping learning is big in education. It will be big in corporate learning. Let’s not blow it.
    How do you flip learning?
    Khan Academy is the poster child for flipped learning. Sal Khan has produced more than 3,000 short videos on a variety of topics. Students watch the videos before coming to class. In the classroom, they ...
  • What About the Future? (0) Jay CrossFixating on the short term is foolish in the long run. The future’s all we’ve got.

    Most CLOs I talk with are so busy taking care of today’s business that they spend little time preparing for the future. We all know in our hearts that fixating on the short term is foolish in the long run.

    Short-term ...

  • Working Smarter in Social Business (0) Jay CrossIf you’re not plugged in and running fast at work, you’re falling behind.
    Continuous improvement
    Business people face more and more novel situations every day. You have to be learning continuously to deal with the onslaught of unfamiliar, complex problems. There’s no longer time to learn things in advance; you have to learn what you need in ...
  • Creating Leaders for the 21st Century (0) Jay Cross
    Creating New Leaders for the 21st Century (1)

    Creating New Leaders for the 21st Century (2)

  • Everything’s Coming Up Networks (0) Jay CrossSloan Management Review has a great interview with Andy McAfeeon What Sells CEOs on Social Networking. CEOs excitedly agree with Lew Platt’s old observation about Hewlett-Packard: “If only HP knew what HP knows, we’d be three times more productive.” They understand the power of weak ties in enterprise social networks. They appreciate the incoming generation’s ...
  • The Agile Learning Train is Leaving the Station (0) Jay CrossI’d planned to begin posting my thoughts about how this Unmanagement/Stoos business impacts the administration and operation of corporate training. My friend Dawn Paulos at Xyleme beat me to the punch.

    Today, the expectations of learners are much different than they were only a few years ago. Much of what is currently rolled up monolithic, one-size-fits-all ...

  • Learning with people, not technology (0) Jay CrossThis morning I revisited the delightful story of how people learn to do their jobs at New Seasons Market, a chain of nine natural food stores in Portland, Oregon.
    New Seasons exemplifies taking a non-training alternative to workplace learning.

    That New Seasons is a people-oriented business echoes in their approach to learning.

    New hires receive a brief orientation ...

  • The Stoos Gathering & Working Smarter (0) Jay CrossTen days ago I flew to Switzerland for a mountaintop retreat with twenty thought leaders from around the world to ponder better ways to manage organizations.

    On the flight over, I watched the film Inside Job, a documentary about the shenanigans that led to the financial meltdown fueled by the subprime mortgage bubble. The movie’s incendiary. ...

  • No more business as usual (1) Jay Cross“This is business.” — Vito Corleone, The Godfather
    Business is changing, and the learning function must change along with it.
    Rigid, industrial-age corporations are not keeping up with the pace of change. Customer Spring, Shareholder Spring, and Worker Spring may break out any day. Everyone’s mad as hell. They won’t take it any more.

    How bad is it? ...

  • Learning in the 21st Century Means Adapting to Change (0) Jay CrossBusinesses talk about adapting to change quickly, but they don’t take advantage of it. When a practice is not producing results, it’s time to unlearn it. Organizations that don’t embrace new ways of operating and radically different approaches to corporate learning will not survive for three reasons:

    1. We’re witnessing a dizzying rate of change. Business ...

  • About the Alliance, Video (0) Jay CrossInternet Time Alliance helps organizations work smarter by embedding learning and collaboration into workflow. For recent opinions and pointers, please visit our blog. For trending articles about working smarter, drop by our aggregator. For something more substantial, buy our Working Smarter Fieldbook online for $12.
  • Why now? (0) Jay CrossBusiness is Falling Behind
    Business organizations are lagging reality. The 21st century is radically different from what came before and yet most businesses act as if nothing has changed.
    Half of the adult population of the United States uses social media, up from 5% a scant six years. 750 million people converse on Facebook. A couple of ...
  • A dozen key behaviors (0) Jay CrossHere’s shorthand for a dozen ways workers and managers in the 21st century can prosper:

    Take stock, take charge
    Delight customers
    Collaborate, team-work
    De-stress, make people happy
    Inspire performance

    Take the pulse
    Sprint
    Decide wisely
    Coach
    Nurture serendipity
    Net-work
    Conduct, don’t control

    The foundation is treating people like people. Fostering relationships and improving connections.
    As my colleague Jane Hart would say, unmanagement replaces “Command & Control” with “Encourage & ...

  • The Long View (0) Jay CrossJay Cross is a champion of informal learning, working smarter, and systems thinking. His calling is to help business people improve their performance on the job and satisfaction in life. Known as the first person to use the term eLearning on the web, Cross is the former head of the eLearning Forum and currently chairs ...
  • Working Smarter in the Enterprise (0) Jay CrossOn April 27, 2011, Clark Quinn and I kicked off a meeting of the Chief Learning Officer Executive Network at Symantec in Mountain View. The Executive Networks people took notes; here are the main points from my presentation.
    Work Is Changing

    Work is no longer just doing just what is in your job description.
    In 1986, 75% of ...

  • Working Smarter Glossary (0) Jay CrossGrappling with blazing-fast change requires a new vocabulary. Here are a few phrases from a CLO survival guide that you may find useful. This is an excerpt from The Working Smarter Fieldbook 2011 edition by Jay Cross, Jane Hart, Harold Jarche, Charles Jennings and Clark Quinn.
    Beta: Not ready for final release. Still buggy. Life is ...
  • It’s all about working smarter (0) Jay CrossMy work helping clients work smarter generally involves informal learning, collaboration, knowledge-sharing, organization development, and nurturing learning ecosystems. I rely on concepts from design, psychology, consumer marketing, network theory, social science, and media. I work with these disciplines because that’s where I have experience. However, they’re only the tip of the working smarter iceberg.

    Working Smarter ...

  • Mind map, contents, and more from the Working Smarter Fieldbook (0) Jay CrossWorking smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete.

    2011 edition. $24. 426 pages. Downloadable.
    Special: eBook: $12.

    By Charles Jennings, Harold Jarche, 
Clark ...

  • Working Smarter (0) Jay CrossHigher ground
    I don’t talk much about training or learning these days.
    Just because you train people doesn’t mean they learn.
    Learning is higher ground than training, but learning is not enough to make sure the job gets done.
    The goal is achieving the outcomes you seek. How you get there is immaterial. Sometimes it’s easier to add smarts ...
  • The Case for Communities of Practice (0) Jay CrossIn his 2001 book Kitchen Confidential, Anthony Bourdain describes how he became a professional chef and how he continues to support the community of professional chefs. Now, keep in mind that no one issues membership cards to professional chefs — but they are not difficult to recognize. They wear special hats and white tunics. They ...
  • It’s all relative (0) Jay CrossWhen you talk to businesspeople, you must speak as they do. Executives only care about training as it relates to execution. Their interest is in moving the corporation forward. You should share that interest. That is what they pay you for.
    A sponsor is the person who pays those bills. Sponsors are responsible for championing the ...
  • 2.0 is a philosophy, not a technology (0) Jay CrossInternet Time Alliance spent a couple of days last week putting the 2.0 into a tedious proposal for a large, forward-facing multinational corporation.
    Among our recommendations were:

    Informal Live webcasts
    Informal Recorded webinars
    Informal Video ...

  • Time Is Money (0) Jay CrossTime Matters
    The sooner workers are productive, the larger their contribution to the organization. This makes time-to-performance, the amount of time required to begin performing at target levels, a vital metric. Here’s an example.
    At the end of the last century, Sun Microsystems was a high-flier in the workstation business. Sun was bringing 120 new salespeople a ...
  • Go straight to the finish line (0) Jay CrossTwo of my colleagues at the Internet Time Alliance, Jane Hart and Charles Jennings just returned from speaking at the Learning Technologies conference in London.
    The conference program would lead you to assume that the Learning Technologies conference would be a hotbed of social and informal learning.
    Jane addressed how L&D is changing. “People naturally learn from ...
  • Seminal Documents (0) Jay CrossThese are fundamental, inspirational, prescient, important documents and presentations. All free on the web. Amazing! Seminal Video is at the bottom of this page. Please suggest what else should appear here.
    Visual History of Corporate Education
    Ever Tried to Hit a Moving Target at Twenty Paces with a Colt .45? by Charles Jennings. 2010. Don’t take a ...
  • Informal Learning 2.0 (0) Jay CrossIn the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers.
    Networks reduce transfer costs to zero, enabling companies to focus on what they do best while outsourcing what ...
  • Not Your Father’s ROI (0) Jay Cross 
    The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era.

    Productivity in a Networked era: Not Your Father’s ROI
    Today’s networked era requires a new way to make investment decisions that incorporates intangible ...

  • The future is people, not technology (0) Jay CrossMore Human Than Human
    CLO magazine, June 2009
    Column on Effectiveness, by Jay Cross
    The future is people, not technology
    My last column in CLO called for the abolition of corporate training departments. Now some instructors and traditional instructional designers see me as a job threat. They needn’t worry. Enlightened e-learning requires more people, not fewer.
    Ten years ago, venture ...
  • Informal Learning Poster (0) Jay CrossJay Cross and Xplane desined a great infographics poster for informal learning. Click the image to view a zoomable version.
    Thanks to the European Commission for translating the poster. When I arrived to speak at Learning Day in Brussels in late 2010, giant blow-ups of the poster lined the hallways.

  • Informal Learning in a Nutshell (0) Jay CrossWorkers learn more in the coffee room than in the classroom. They discover how to do their jobs through informal learning: talking, observing others, trial-and-error, and simply working with people in the know. Formal learning – classes and workshops – is the source of only 10 to 20 percent of what people learn at work. ...
  • The income statement isn’t (0) Jay CrossAt the Learning Technologies conference in London yesterday, a member of the audience inquired about metrics. The reply was “ROI.” It never ceases to amaze me how many people assess the cost and benefit of projects with accounting approaches developed in Venice in five hundred years ago.
    Accounting deals with numbers that can be audited. The ...
  • Making the Business Case for Informal Learning (0) Jay CrossThis question came up in an online seminar this morning. “How can I demonstrate the value of Informal Learning?”
    First of all, understand that you’re not buying informal learning. It’s already going on in your organization. In fact, three-quarters of the learning on and about how to do one’s job is informal.
    The natural learning that occurs ...
  • Not Without Purpose (0) Jay CrossNo one has time. Life on earth is faster, faster, faster. We are inundated with information, showered with technological innovation, and pestered by multiple media 24/7. Business is a blur. Life is uncertain. People are stressed. Work is hell. It
  • Sight Mammals (0) Jay CrossHumans are sight mammals, proposes e-learning guru Jay Cross. They learn almost twice as well from images and words as from words alone. Visuals engage both hemispheres of the human brain. Pictures translate across cultures, education levels, and age groups. Yet, most content of corporate learning is text. Schools spend years teaching how to read ...

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Bio

Jay Cross is the Johnny Appleseed of informal learning. The Internet Time Alliance, which he chairs, helps corporations and governments use networks to accelerate performance.

Jay has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. A champion of informal learning and systems thinking, Jay’s calling is to help people improve their performance on the job and satisfaction in life. He was the first person to use the term eLearning on the web. He literally wrote the book on Informal Learning. His philosophies on the power of informal learning and net-work have fundamentally changed the world of learning in organizations.

Jay Cross is a champion of informal learning and systems thinking. His calling is to help business people improve their performance on the job and satisfaction in life.

Jay is CEO and Chief Unlearning Officer of the Internet Time Alliance, a brain trust of six thought leaders who help companies boost their collective intelligence and profitability through networks.

Jay is a change agent, futurist, speaker, and author whose insights and stories will expand your perspective and enliven your meetings. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation.

Jay frequently leads workshops and webinars to help corporate teams work smarter. His speaking style is vibrant, energetic, and compelling. Mixing case studies, stories, and actionable recommendations with humor and easy-to-understand language, Jay inspires action.

A Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago. He is the Johnny Appleseed of informal learning.

Jay covers topics from 50,000 feet to ground level, depending on audience and need. He has spoken with executives, sales managers, entrepreneurs, chief learning officers, sales staff, instructional designers, HR directors, bankers, and academics. He has keynoted conferences the U.S., Canada, Austria, U.K., Germany, Australia, Portugal, Belgium, Monaco, and Abu Dhabi. He travels the world, but increasingly delivers presentations and events virtully over the web.

Jay is the author of Informal LearningRediscovering the Natural Pathways that Inspire Innovation and Performance, The Working Smarter Fieldbook, and Implementing eLearning. Thousands of people read his articles and blog, Internet Time. He has helped Cisco, CIGNA, Eaton, IBM, Service College Canada, Sun, National Australia Bank, Intel, Raytheon, Genentech, Novartis, HP, the CIA, Citibank,  Chase, and others slash time-to-performance.

Jay and his wife Uta live with their miniature long-haired dachshund in the hills of Berkeley, California.

Quotes
Conversations are the stem cells of learning.
The only metrics that matter are business metrics.
80% of learning is informal; 80% of the money goes to formal.
Work and learning are becoming one and the same.
More happens in the world in one of your minutes than in one of your grandmother’s hours.
Testimonials

Jay talks about unblended learning, emergence, grokking, envisioning, unconferencing, connecting, conversation, community, web2.0 and JDI (just do it). He makes the point that classes are dead, that every learner needs to cultivate an ecology, share via voicing, communicate using stories and build common text by collaborative editing (wikis). ~ Denham Gray

Jay provides an important challenge for us all – to move our focus from the classroom to the workplace, and, in doing so, reframe what we do in ways that much more closely reflect how people actually learn and perform on the job. ~ Marc Rosenberg

Jay is one of the most courageous personalities I’ve ever encountered, especially in a field where self-interested cowardice is pretty much the rule. His clarity of vision on all things relating to learning in the corporate world is only matched by his commitment to helping others make it work. He cuts through nonsense with incredible speed and precision. Is Jay a revolutionary? Only in his long-term vision. For the rest his focus is on the nuts and bolts of human relations, which is what transfer and development of knowledge is all about. ~ Peter Isackson

Jay is an evangelist of the intelligent application of new learning methods and tools, and he helps organizations improve the performance of their people by speeding up their learning. Jay is also an absolutely great presenter, a good writer, and a sharp mind to work with. ~ Robin Good

Take a mega-high IQ, some Berkeley attitude, a dose of e-learning curiosity and you get Jay Cross. For opinion and analysis, nothing is as interesting or fun as Jay’s blog. ~ Kevin Kruse

Jay Cross, among just a few others, gives me the impetus to keep on moving ahead into uncharted territory. ~ Michael Hotrum

You have been a tremendous help shaping our vision for the future of Learning at Intel. I was amazed at the way you engaged with us, brainstormed with us, and then created a presentation within hours, to reflect back our current and future situations. Your individual consultations and idea swap-meets get the creative brainstorming going and have helped us dream big and think beyond the norm. I love that you are able to peel away the layers of “business as usual” to see what’s really been happening all along. Even more than that, you’ve been able to consult with our learning leaders and articulate the true value of our shifting landscape (or learnscape!). As we put a plan in place for next year, it’s been a big help to look back on our time with you and identify some of our critical next steps. ~ Allison Anderson

Hi there Jay, I feel compelled to put fingers to keyboard as I’m up to Chapter 6 of Informal Learning and am absolutely bowled over by your work. I’m heading up a newly formed Learning Solutions team and we are keen to tranform ourselves from the formal to informal ‘space’. You have articulated so beautifully what we are trying to achieve, but have struggled to put into words. I feel totally inspired to make this live and breathe in our organisation and am fortunate enough to work with a group of people who I know can make this work. Thank you so much – your insight arrived at just the right time. ~ SL

The key to the 21st Century will be in learning how to leverage informal learning for us all. Jay provides us an evocative roadmap to how we can do this. ~ John Seely Brown

Creative Learning, Lisbon. Nov 2011.

Impact. Apr 2011.

eLearning must be more social. Feb 2009.

Informal Learning. Jan 2007.

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