Charles Jennings

Senior Director, Enterprise Strategy

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Charles Jennings is a leading thinker and practitioner in learning and performance who helps organisations build innovative and sustainable learning practices and cultures while lowering cost and removing inefficiencies.

Charles specialises in workplace and informal learning, change management, and performance improvement and is regarded as one of the world’s leading experts in building workforce capability. His clients work with him because he blends experience and vision, and has a deep understanding of how to ‘get stuff done’ in both large and small organisations.

His strategic advice, workshops and interactive seminars are all highly-regarded. Organisations particularly ask him to share his experience and expertise with the 70:20:10 framework approach.

Charles has a long and distinguished professional background. He spent many years as an academic, a university professor and researcher. He was the director of the UK National Centre for Networked Learning and a Professor at Southampton Business School in the 1980s and 1990s at a time the Internet was emerging.

For the past 16 years Charles has worked as a consultant, a guide, an advisor and in senior business roles for global companies.

In his corporate roles he was a strategic technology director with Dow Jones Inc. and Chief Learning Officer with Reuters and Thomson Reuters, three of the world’s largest information companies.

In the latter role he had the responsibility for developing learning and performance strategy and leading a 350-strong team of learning professionals for the firm’s 55,000 workforce. He took the Reuters learning organisation through a series of transformations from a being a set of traditional training departments to an integrated business-aligned learning and workforce development function that implemented and deployed a range of advanced learning and performance approaches and technologies to support execution of business strategy.

Charles has been engaged to speak and keynote at many events including three International Gulf Economic Forum conferences in the Middle East attended by high-level government and business officials, including many Heads of State, Presidents and Prime Ministers.

Advisory Roles
Charles also acts as senior advisor to a number of organisations. Some of the roles include:

  • Member of the Steering Committee of Online Educa, Berlin
  • Senior Advisor to the European Foundation for Management Development (EFMD)
  • Member of the Advisory Board for the European Learning Industry Group (ELIG)
  • Member of the Advisory Board for the UK Learning & Performance Institute (LPI)
  • Member of the Advisory Group for the UK Government’s Next Generation Learning @ Work
  • Member of the Program Committee of the IADIS Mobile Learning Conferences
  • Member of the Judging Panel for several leading Training and Learning organisations, including: The Institute of IT Training/Learning & Performance Institute awards, The Brandon Hall awards, The World of Learning awards, The UK National Broadcast Industry Training awards
  • Evaluator for the European Commission’s learning, performance and eCommerce research initiatives

Charles has been recognised with a number of awards for his work, including:

  • The Ernst & Young Innovation of the Year award in 1995 following the launch of the world’s first online MBA
  • The 2008 World of Learning’s ‘Outstanding Contribution to the Learning Industry’ award in recognition of his work on new approaches to workforce development, performance improvement, and ‘just-in-time’ and workplace learning
  • The 2011 Learning & Performance Institute (IITT/LPI) award for his ‘significant and lasting contribution to the Training Industry’
When working is learning, then your organisation’s learning is working
‘Our world is others’ (from Jerome Bruner)
‘Real learning’ is overwhelmingly different from simply passing post-course tests
Think outputs, not inputs. Focus on performance rather than learning.

Charles expertise does not translate to a precious approach. To the contrary, he is most generous with his time, and his passion for the strategic role of L&D never wanes. Charles’ work has resulted in both a highly professional learning function and a strategic approach to learning and development” ~ Karen Reilly

Charles is one of the most visionary, networked, intelligent, innovative, and influential thought leaders I know. Working with him has been extremely educational, fun, and inspiring. ~ Eric Davidove

Charles is one of the most knowledgeable, well connected and strategically minded HR professionals I have ever met. Understanding the world of L&D is one thing, it is actually being able to interpret this world and communicate the meaning into real-world, practical and measurable outcomes which really sets the CLO apart from the rest, and in this regard Charles excels. My company owes a huge debt of gratitude to Charles, simply put the business would not have grown so successfully without his input. ~ Russell Butler

Charles has a fantastic wealth of knowledge in his field; he constantly provided time helping me understand how to best meet the needs of my business groups. Charles was an invaluable mentor/sounding board – he never tired of my questions! I have to say he was fundamental in helping me develop as a well-rounded HR business partner. ~ Victoria Coleman

Charles is an extraordinary person. His knowledge, experience and personality combined are leading catalyst in the field of human performance and talent management. Working with Charles made me a better person. ~ Dimitris Kavaadis

70:20:10 Framework. Oct 2011.

Learning Governance. Sept 2011.

EPSS, Electronic Performance Support System. Mar 2011.

Successful Examples of Informal Learning. Feb 2011.

How Information Overload & the Rate of Change Effect Training. Feb 2011.

Sharing Tacit Knowledge through Informal Learning. Feb 2011.

Key Objectives of Learning and Development. Jan 2011.

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